Technik-Service Rethwisch 0151 19600684 Report a fault

Trouble with your grid operator? We’ll get the control system working again.

Telecontrol, control box, ripple control receiver: we check the equipment and connections, fix communication faults and coordinate directly with your grid operator.

Get help with the grid operator Call:0151 19600684
Open connection cabinet with NH fuses and copper busbars
Connection and metering equipment of a larger system.

Grid operator

A letter from the grid operator? System not reachable?

For larger systems, the grid operator must be able to control the output remotely. If the connection drops or the right technology is missing, letters with deadlines follow – in the worst case your feed-in payment is cut. We find the cause, get the communication working again and talk to the grid operator directly.

Telecontrol

We check the link between the system and the grid operator, fix faults and get everything running again – including solar farms and direct marketing.

Control box & ripple control receiver

We plan the control equipment, set up the connection and test it. So the grid operator’s commands arrive reliably.

Letters & deadlines

We go through the letter with you, explain what is required and reply to the grid operator on your behalf.

Our approach

How we handle a letter from your grid operator

  1. Send us the letter

    Send us the grid operator’s letter as a photo or PDF. The deadline is important.

  2. Clarify the requirements

    We tell you exactly what is required and which equipment your system needs for it.

  3. Check the equipment, restore the connection

    On site, we check the telecontrol unit, control box, ripple control receiver and connections and fix communication faults.

  4. Feedback to the grid operator

    We coordinate with the grid operator and give you everything in writing – for your records and for the grid operator.

FAQ

Frequently asked questions

The grid operator says my system can’t be controlled. What now?

Take the letter seriously and note the deadline. Usually the control technology (telecontrol unit, ripple control receiver or control box) is missing, not connected or not executing commands. Send us the letter. We tell you exactly what is required, check the technology on site, fix it and reply to the grid operator.

Can you help with a letter from my grid operator?

Yes. Send us a copy of the letter. We review the requirements, check the equipment and coordinate the technical response with the grid operator.

Report a fault or request a project

Tell us what’s happening or what you’re planning. We’ll get back to you within 48 hours on working days.

Go to the contact form Call:0151 19600684

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